Frequently Asked Questions
Everything you need to know about shopping luxury resale.
How do you guarantee the authenticity of your items?
Every item at The Vault Luxury Resale undergoes a rigorous multi-point inspection by our in-house experts and third-party authentication services to ensure 100% authenticity before it is listed.
What is the condition of the luxury pieces?
We curate high-end items ranging from 'New with Tags' to 'Gently Loved.' Each product page features a detailed condition report and high-resolution photos highlighting any minor wear.
What is your return policy?
Due to the unique nature of luxury consignment, all sales are final. However, if an item is found to be significantly not as described, please contact our support team within 48 hours of delivery.
How long does shipping take?
Orders are typically processed within 1-2 business days. Domestic shipping generally takes 3-5 business days, while international delivery times vary by location and customs processing.
Do you offer payment plans for high-value items?
Yes, we partner with specialized financing providers like Affirm and Klarna to offer flexible, interest-free installment plans for our luxury collections at checkout.
Do you buy luxury items directly or only consign?
We offer both direct buyout and consignment options. You can submit your items through our 'Sell' portal to receive a quote from our procurement team.